FAQs – We're happy to help!
This page will help answer some of the frequently asked questions we receive at Blu. If you question is still not answered from the information supplied on this page, please get in touch with our customer support team.
The changeover to Blu is very easy, just call our Sales Team and they will talk you through the process
Yes you can, but some of our services come with an obligatory fixed line
Yes you can, please contact our Blu team to get more information
Please contact our sales team with the location of the building you would like Fibre to be installed, and we will let you know if it is available.
Firstly, we will take your details and request Fibre Optic service to be prioritised in your town and the more “pre-orders” we have the quicker our network will arrive. Secondly we will give you the best possible broadband speed with the alternative service we provide. If our Fibre Optic service is available you will be upgraded free of charge with no permanency or other charges applied.
We can usually install within 1 week of placing your order
The best site to check your internet speed is www.speedtest.net. Once you visit the site, click Go when you have selected the server you are testing. The speed test begin. You’re result will vary depending if your device is connected to an Ethernet cable, or if you are testing your speed through a Wi-Fi connection.
Please contact us and we can activate the roaming for your phone, or visit the Blu shop.
We have monthly contracts for mobiles, so there is no permanency.
Yes, at the Blu shop you can purchase a mobile phone, or please contact us if you would like us to reserve a phone for you.
Yes you can, as long as you have sufficient internet speed
Take the power line out and put it back in – it will automatically reboot
Your STB should come back on automatically (always to BBC1). If this doesn’t happen please unplug the power connection to your STB and plug in again.
If you have an account with Blu, you can view you account from this link: https://customer.blu.es/login Log in using your details.
We usually need your personal details, as well as a IBAN number and either NIE or Passport number.
Like any ISP in Javea they do there best to provide a good service. We have been with them for over 3 years and to be honest 99% of the time the internet is up and working lovely... Can’t really complainAug 2018
From the first point of contact to the completed installation the service was first class. Delighted with the much improved broadband speeds now being achieved and feel that Blu's package offers excellent value for moneyJun 2018
Always had great service and my Internet is whoopingly fast! Never had any problems when calling them for a query. Shop staff also extremely helpful. I would recommendMay 2018